Warranty Information

For whom do we provide after-sales service?

We only provide after-sales service to buyers from shop.elfdiaper.com 

If you purchased from one of our distributors or other shopping sites, please contact them for help. 

What is covered by our warranty?

What we covered

  1. Tears and stains raised within 48 hours after signed
  2. Snap off
  3. Elastic band broken
  4. Zipper broken
  5. Other defect caused by manufacturing or component

What we do not covered

  1. Side leakage
  2. Diaper odor
  3. Wear/tear in normal use

Warranty is void when

  1. Not washed according to washing instructions
    • Washing water temperature over 100℉
    • Wash with detergents containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils)
    • Wash with fabric softeners
  2. Tailored or altered products
  3. Using diaper after applying diaper rash cream

How long is the warranty on our products?

1. 270 days after you receive your parcel

Including pocket diapers, AIO diapers, diaper covers, diaper inserts.

2. 180 days after you receiveyour parcel

Including diaper pods, Mini pods, 30×40 wet bags and sanitary pad bags.

* The information above is for customers from shop.elfdiaper.com . If you purchased elsewhere, please contact seller for warranty information.