Thanks for your purchase.

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Status Issue Solution
Haven't shipped I don't need A refund will be issued within 48 hours. A PayPal fee (5% of the amount) will be deducted from the refund.
Item did not arrive  Not exceeded the Guaranteed Delivery Time Please wait for delivery.
Exceeded the Guaranteed Delivery Time 50% of the amount will be refunded.
14 days after Guaranteed Delivery Time A full refund will be given.
Used a wrong address or moved after shipping No refund will be given.
Please contact the local shipping company to change your address.
It may not be successful.
I don't need Once delivered, please return the goods. We will issue a refund once received.
Item received The item is incorrect or missing. Once verified, a replacement or refund will be issued.
Defect products
I purchased the wrong item. Please contact us within 30 days and return the goods. We will issue a refund once the goods are returned.
I don't need
Size does not fit
  • Please note that Refusal to accept the air parcel is not permitted. This will result in the loss of the goods. Therefore, we are unable to make a refund.
  • Please allow 7-10 days for your refund/credit to be processed after the item is received in our warehouse.
  • Cancellation requests are not guaranteed. If your order is already processed or shipped, you will need to start a return.

Who will pay for the return shipping costs?

The sender is responsible for shipping costs.
That means, in the case of a return & refund or exchange, we will never deduct the actual shipping cost from the refund nor charge extra costs when sending again.
In any circumstance, you should pay for the return.