Return Policy for Elf Diaper Products
At Elf Diaper, customer satisfaction is our top priority. We want to ensure that you are completely happy with your purchase and that you feel confident in your investment in our products. In the unlikely event that you are not satisfied with your purchase, we are here to help.
What is covered by our return policy?
- Products that are defective or damaged upon arrival
- Products that are incorrect or not as described on our website
- Products that are in their original, unopened and unused condition
What is not covered by our return policy?
- Products that have been opened and used
- Products that have been altered or modified
- Products that are returned after the return policy period
How long do I have to return a product?
You have 30 days from the date of purchase to return your product. If you received a defective or incorrect product, please contact us as soon as possible so that we can promptly resolve the issue.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected]. They will assist you in the return process and provide you with a return address.
What happens after I initiate a return?
Once we receive your return, we will inspect the product to determine if it meets the criteria for a return. If the product is eligible for a return, we will process the refund or exchange as requested.
Who pays for the return shipping costs?
As the customer, you are responsible for covering the cost of return shipping.
This means that, in the event of a return, refund, or exchange, you’ll be responsible for covering the shipping costs.
We believe in providing fair and transparent service, which is why we will not deduct the shipping cost from your refund or add any additional charges for a reshipment.
To ensure a smooth and hassle-free process, we ask that you take care of the return shipping costs.