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We take pride in offering top-quality products and exceptional customer service, and that’s why we’re pleased to offer a comprehensive quality guarantee and warranty for our customers who purchase from https://elfdiaper.com.
Who is eligible for after-sales service?
Our after-sales service is exclusively for customers who purchase directly from elfdiaper.com.
If you purchased from one of our distributors or through another shopping platform, please contact them directly for warranty information.
What is covered under our warranty?
We stand behind the quality of our products, and as such, our warranty covers any defects caused by manufacturing or component issues, including:
- Tears and stains that appear within 48 hours of receipt of your order
- Broken snaps
- Broken elastic bands
- Broken zippers
It is important to note that our warranty does not cover normal wear and tear, side leakage, diaper odor, or any issues that arise from misuse of our products. This includes but is not limited to:
- Using the diapers after applying diaper rash cream
- Not washing according to our instructions
- Using water that is over 100°F
- Using detergents that contain enzymes, brighteners, whiteners, dyes, perfumes, or essential oils
- Using fabric softeners
- Tailoring or altering the products
How long does our warranty last?
Our warranty lasts for 270 days after receipt of your order for our pocket diapers, AIO diapers, diaper covers, and diaper inserts.
For our diaper pods, Mini pods, 30×40 wet bags, and sanitary pad bags, the warranty lasts for 180 days.
In conclusion, we are confident in the quality of our products and are committed to providing the best possible customer experience. If you have any questions about our warranty or quality guarantee, please don’t hesitate to reach out to us.